Refund & Return Policy

– 100% Satisfaction Guaranteed – Lifetime Warranty & Money Back Guarantee - No Questions Asked!

Your notary supplies order is delivered quickly and correctly - 99.99% of our orders are delivered on-time, without error and are made in-house using only highest-quality products that comply with your state's notary law requirements. Your order is proofread three times before shipping. Orders placed before noon Central Time will be shipped on the next business day (exceptions holidays and weekends). 

Shipping Policy

Click here for shipping and rate information.

Refund / Exchange

If you are unhappy with a product, you may return the undamaged, unused product within thirty days and receive a full refund or exchange it for another item with an equal or less value. Shipping charges are NOT refundable unless we are at fault. Exceptions: State filing fees and bonds are nonrefundable once filed with the county or the state. Prorated refunds will issued on error and omission insurance policies for the remaining coverage period. Notary courses are non-refundable.

Engraved and customized orders are non-refundable. However, if you are not satisfied with your customized order, please contact the American Association of Notaries. Refunds for such orders are evaluated on a case-by-case basis.

IMPORTANT: If the American Association of Notaries, Inc. receives an incomplete notary order or notary application, or if you do not provide the necessary notary commission certificate or information needed to process your order, we will periodically notify you via email, USPS mail, or phone to request the missing information. If we are unable to process your notary order or application within one year from the date it was received on our website or by mail due to a lack of information from you, we will no longer be obligated to fulfill the order, and no refund will be issued.

Processing Refunds & Exchanges

Refunds and exchanges are processed after receiving back your order. Refunds for memberships’ dues, bonds and errors and omission insurance must be requested in writing via email before a refund is issued. Please email us at sales@usnotaries.com. Refunds are issued within fourteen days of receiving your returned items or request.

Lifetime Warranty

We guarantee your satisfaction. AAN offers a lifetime warranty for all notary stamps, notary seals, and notary supplies given normal usage and proper care and re-inking. Lifetime warranty means that the product will work as designed for the entire term of the notary’s commission. If you request a replacement, we may ask you to return the item to us and pay the shipping charges on the replacement product.

Cancelation Policy

All orders are processed upon receipt. It is only possible to cancel an order prior to shipping.

Defective Product

If you receive a product that is damaged or not designed to your specifications, please call or email us and we will provide you with a replacement at no additional cost using the same shipping method you selected.

Undelivered Orders

AAN will promptly provide a replacement for any undelivered order using the same shipping method you selected.

Price Match

If you find the same product cheaper somewhere else, we will match the price.

Limitation of Liability

Please read our Term of Use policy.